We care about the success of your ID program just as much as you do, which is why we offer the industry’s best customer service plan. Your commitment to us is our commitment to you. That's "Better ID Solutions".When you place an order with
CardBase, you qualify for full, personal assistance from our technical support team any time you need it. For us, it’s more than just shipping you a printer and sending you on your way.We work hard to ensure that your ID card program reaches its full potential. This commitment to strong customer service and support is called XtraCare+. It’s completely free and you’ll only find it at CardBase.
What is XtraCare+?
- XtraCare+ is your safety net any time you need help with your ID card program. Our technical support team is available to help you set up your system, and to resolve any operational issues that may arise.
- XtraCare+ includes up to one free hour of Setup Assistance when you receive your system. We’ll even help you design your first badge.
- XtraCare+ provides lifetime Quick Call support for all printer and software issues. If we can help you over the phone in ten minutes, we will.
- You’ll also receive free email support for life.