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CardBase accepts payment from VISA or Mastercard, Paypal, and Electronic Funds Transfer (direct deposit).
All prices on the CardBase website INCLUDE GST.
Your Safety Guaranteed!
Purchasing with CardBase is safe and secure, as we use the latest Secure Sockets Layer (SSL) technology. When you access our checkout, you will notice a small padlock on the bottom (or top) of your browser window. This indicates that you are on a secure, encrypted page where your personal and credit card details are kept safe.
Shipping, Delivery and Insurance
CardBase has partnered with TNT and Australia Post courier. We strive for prompt and safe shipping right around Australia. CardBase can deliver your products to your office or PO box addresses, as well as to rural and regional areas within Australia.
All products require a signature upon delivery. If you or your representative/staff are not present at the time of delivery, the delivery driver will leave a notice in your letterbox. You can then take the notice to your local post office to collect your product. Please note that you will need proof of ID when collecting your product from the post office.
Please allow 5 working days for delivery, once order and payment is confirmed by email.
Trading Terms and Conditions
Payments
All payments will be deducted from the supplied credit card details upon shipment.
If payment is declined for whatever reason, a CardBase representative will attempt to contact you either via email or, if a contact number is provided, directly by phone to make alternative arrangements. If, within 7 days of attempting to receive payment, the transaction is still declined, CardBase reserves the right to cancel the transaction.
CardBase accepts VISA, Mastercard, and Electronic Bank Transfer.
All invoice prices are inclusive of GST
Delivery
Customers will be notified via email of expected date of shipment
Some items will be delivered free of charge, if invoice total (less freight) is over $350. A signature will be required upon delivery.
Refunds
No refunds are offered in the warranty period, unless CardBase is unable to replace the stock. No refunds are offered if you have changed your mind about the product or made an incorrect choice, however a credit, less any shipping costs incurred, may be given depending on the circumstances of your claim. Please notify sales@CardBase.com.au via email for consideration. Of course consumer laws may override all/any of these statements. Our main aim is to retain you as a happy client.
Exchanges of Damaged or Defective Items
CardBase will only exchange items if they are defective or damaged. To exchange an item, please contact us directly and provide details of the defect/damage.
Packing and Sending Your Return
Upon advising CardBase of the return, the following steps must be included with the return: Invoice Number - Return Authorisation Number (RA) - Name - Detailed description of the problem. All products must be returned in the original packing materials with all accessories included to:
Returns Department:
CardBase Returns Department
PO Box 87
Tawonga VIC 3697
Finally
Whilst every effort is made to ensure the accuracy of the prices maintained on the CardBase Online Store, we expressly reserve the right to amend the price having regard to any increase in our suppliers' prices, the imposition of new taxes or duties, or if due to an error or omission the price published for the goods on The CardBase Online Store is wrong. We will notify you of any increase (but not decrease) in the total amount payable by you and give you an opportunity to cancel the order.
ID production equipment, software, and consumables will not be sold to private individuals.
Such orders must be from a registered business, Association, Club, Charity, Conference, School, Hospital or Govt Department. The reason for this is that CardBase wishes to ensure that goods capable of being misused in a security context are only sold to identifiable bona-fide organisations. We reserve the right to seek more information when necessary.
CardBase reserves the right to accept or reject any Orders which may be received by it for any reason including, without limitation, the unavailability of any product, an error in the price, or the product description on the CardBase Online Store, or an error in an order made by you. We will promptly contact you to discuss a solution.
Still have questions?
Contact us on sales@cardbase.com.au
or call 03 9935 9435